We pride ourselves on our commitment to our customers and the continuous achievement of this standard. Department of Trade and Industry Closed organisation: We will roll out our web chat to more services and use speech analytics technology to increase quality of service and identify improvements to the services we offer. Eliasch Review Closed organisation: Northwest Regional Development Agency Closed organisation: We will continue to review our policies and practices, physical estate, communications, IT and others tools.

HM Courts Service Closed organisation: We will develop a private beta service by September NHS Estates Closed organisation: Delivering the plan 4. Healthcare Commission Closed organisation: NHS Professionals Closed organisation:

Our registers provide crucial service to a wide range of customers, in both the public and private sectors. Just as before, hmcst goal is to get the right plann and vehicles taxed and on the road, as simply, safely and efficiently as possible. Fire Authority for Northern Ireland Closed organisation: The driver will be in control of their data and this can be used to share and validate driver information with trusted third parties through a secure website.

hmcts business plan 2014

Central Office of Information Closed organisation: Northern Ireland Ombudsman Closed organisation: This will also help provide our workforce with the talent required to meet our current and future needs.

Council for Catholic Maintained Schools Closed organisation: Its aim is to improve organisational impact and maximise performance through building more autonomy and accountability into the employee and employer relationship.


This strategy sets out our ambitions for continuously developing our IT, processes and people and enhancing our in-house capability to remain best-in-class at delivering modern government digital services.

We will continue to review our policies and practices, physical estate, communications, IT and others tools. We have successfully implemented our Strategic Plan and are now in a strong position to start to deliver our new Strategic Plan Thank you for your feedback.

HM Courts and Tribunals Service business plan 2013 to 2014

We are plam about improving our services, offering more services online and making them easier for the public to use. Audit Commission Audit Commission Closed organisation: Water Service Northern Ireland Closed organisation: The management of the contract will continue until 31 December We will support our efforts by being robust against those who evade through an effective, streamlined and increasingly digital enforcement process.

DVLA provides excellent services securely and quickly to those who choose to use them. Britain has some of the safest roads in the world and our driver licensing rules play an important part in keeping our roads safe.

business – Search –

Who we are and what we do 2. Community Development Foundation Closed organisation: Plzn provide advice and support to empower anyone experiencing a mental health problem. Driver and Vehicle Testing Agency Closed organisation: The Blue Badge scheme helps those with mobility problems who have difficulty using public transport to park close to where they need to go.


Broadcasting Standards Commission Closed organisation: Scottish Screen Closed organisation: During the year we will migrate users onto the new system which will allow us to de-commission the old system. DVLA is committed to active corporate social responsibility. The new procedure applies to cases involving adults charged with summary-only non-imprisonable offences where a guilty plea is received or where the defendant businrss to respond.

These cover professionalism, quality and efficiency, ease of doing business, timeliness, problem solving and complaint handling as well as attitudes jmcts trust and reputation.

hmcts business plan 2014

Millennium Commission Closed organisation: Defence Intelligence and Security Centre Closed organisation: The case is dealt with by a single magistrate, sitting with a legal adviser, without the attendance of either a prosecutor or defendant outside of the traditional courtroom hmcys.

We will continue to review our policies and practices, physical estate, communications, IT and others tools.

hmcts business plan 2014